سياسة الاستخدام

  1. General

    1. Vatrin is an app operated by Vattrena (hereinafter referred to as "Vatrin.app", "us" or "we"), a company registered under registration number 562554881.
    2. Vatrin can be reached for any inquiry regarding those Terms and Conditions and matters connected to orders and purchases on the following email address: info@vatrin.com.
    3. These Terms and Conditions govern the selling terms of all interactions done by seller(s) (hereinafter referred to as "you" or the "seller") on the domain vatrin.app, any sub-domains, mobile websites or the mobile applications, from the moment seller does an action until payment and delivery of service. By using our service, you agree to be legally bound by these Terms and Conditions. Please make sure you have read and understood them before using our services. The Seller and Vatrin are hereinafter collectively referred to as the "Parties".
    4. Vatrin reserves itself the right to amend these Terms and Conditions from time to time. The new version will not be retroactive and the Parties shall only be bound by the Terms & Conditions which are online the day the service is provided.
    5. In these Terms and Conditions, the following terms shall have the meaning ascribed to them below:
      1. "Site" "App" means the domain, sub-domains of vatrin.app , mobile applications and any other products.
      2. "You" means the seller who benefits from Vatrin's services.
      3. "Seller" means the individual who uses Vatrin's seller app.
      4. "Working Day" means a day which is neither (i) a Friday or Saturday, nor (ii) a public holiday in the Seller's country.
      5. "Service" means the service provided by us to the seller(s).
      6. "Content" means all texts, graphics, videos, pictures and all other information published on the Site.
      7. "Third Party Sites" means any site not provided by Vatrin.
      8. "Contract" means the sign up done by you to use our service(s) in accordance with these Terms and Conditions.
      9. Words imparting the singular shall include the plural and vice versa.

  2. Conclusion of Contract

    1. By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions
    2. You must be at least 16 years of age and ensure that all the details you provide to us are accurate.
    3. The parties agree that the photos of the goods for sale on the website have no contractual value.
    4. Vatrin.com retains the right to refuse any service request made by you for legitimate grounds such as, for example, if we are not able to process your payment. If your sign up is successful, we will inform you by WhatsApp, as described under provision 2.5.
    5. Our Site will guide you step by step for finalizing your store front. We strongly recommend you to check all the details of your store before going online to provide a seamless experience for your customers.
    6. You will receive a confirmation WhatsApp message once you have signed up and created an account on Vatrin's seller app. This WhatsApp message is only an acknowledgment of your request and is not a contract of sale.

  3. Pricing and Payment

    1. Prices stated on the App apply to all Sellers. All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process.
    2. Vatrin has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the Site or App.
    3. All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified.

    Please note that we do not accept cheques.

  4. Limitation of Liabilities and Warranties

    1. We make no warranties in relation to this Site or the information, materials, contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading or accurate.
    2. Any information and contents on the Site should not be construed as Vatrin giving advice of any kind.
    3. You agree not to use any of our products for any commercial, business or resale purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation.

  5. Trademarks

    1. The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of Vatrin. Prior written permission from Vatrin is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any way.

  6. Complaints

    1. We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our customer care team as soon as possible under the conditions laid down in provision 1.3 on the following email address: info@vatrin.com.

  7. Privacy Policy

    1. Please check our Privacy Policy which forms part of these Terms and Conditions.

  8. Conflict of Terms and Conditions

    1. If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of Vatrin will no longer be valid.

  9. Severability

    1. If any provision of these Terms and Conditions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.

  10. Laws and Disputes

    1. These Terms and Conditions are governed and construed in accordance with Palestine's state law.
    2. Contracts concluded through the Site as well as any dispute arising out or in connection from them shall be governed by Egyptian law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution would fail, Palestinian courts shall have a non-exclusive jurisdiction to settle any disputes arising out from these Terms and Conditions. This provision shall not deprive International consumers from their national statutory rights.
    3. In the event of a dispute or claim associated with these Terms and Conditions, we will comply with the decision of the Egyptian Consumer Protection Agency or the corresponding authority in the respective country.